Terms and Conditions

RESERVATIONS

-Transfer reservations through our line service are always processed in Portuguese mainland time (UTC/GMT).

-We only accept online reservations until one day before your transfer desired date.

-For last minute transfer resrvations please contact us directly.

-When a booking is made by telephone , the booking is also subject to, and the client must  accept , our terms and conditions.

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PAYMENTS

-Payments must always be settled prior to the vehicle´s departure

-You can pay directly to the driver or you can use our secure online payment system.

- Payments to the driver must be in cash ( Euros only)

- Our secure online payment is provided the PayPal system, which allows to pay with your PayPal account or credit card.

-Your transfer receipt will be given by the driver.

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BOOKING AND CANCELLATIONS

- Modifications to booking must be made 24hrs prior to your arrival. No show at Faro Airport without prior notification will be charged 50% of the total paid-

- Payments Refund Policy: in case you have already paid for your airport transfer you will be totally refunded within a week.

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Luggage

-Transfers are limited to two items of luggage per person.

-Any extra or special lugagge must be declared at the time of booking. When booking online please mention that kind of luggage.

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INSURANCE and GUARANTEES

- We are a fully  lincensed Portugal Airport transfer company - RNAVT/2934

- Our company is fully insured, having all the insurances requested by the Portuguese law .

- The transfer passanger and their luggage are fully insured.

-We are not responsible for delays before or during the transfer caused by external reasons(ex: weather conditions and traffic).

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COMPLAINTS

- Complaints are only processed if they are written in the complaint report ( present in all vehicles) and given to the driver.

-We are not responsible  for delays before or during the transfer caused by external reasons (weather conditions and traffic).

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OTHER

- We reserve ourselves the rigth to refuse to carry any person who is trough to be under the influence of alcohol or drugs and/or whose behaviour is considered wrong by the driver.

- Smoking and alcoholic drinks are not permitted in our vehicles.

-Portuguese law will govern these conditions in all respects.