RESERVATIONS
-Transfer reservations through our line service are always processed in Portuguese mainland time (UTC/GMT).
-We only accept online reservations until one day before your transfer desired date.
-For last minute transfer resrvations please contact us directly.
-When a booking is made by telephone , the booking is also subject to, and the client must accept , our terms and conditions.
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PAYMENTS
-Payments must always be settled prior to the vehicle´s departure
-You can pay directly to the driver or you can use our secure online payment system.
- Payments to the driver must be in cash ( Euros only)
- Our secure online payment is provided the PayPal system, which allows to pay with your PayPal account or credit card.
-Your transfer receipt will be given by the driver.
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BOOKING AND CANCELLATIONS
- Modifications to booking must be made 24hrs prior to your arrival. No show at Faro Airport without prior notification will be charged 50% of the total paid-
- Payments Refund Policy: in case you have already paid for your airport transfer you will be totally refunded within a week.
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Luggage
-Transfers are limited to two items of luggage per person.
-Any extra or special lugagge must be declared at the time of booking. When booking online please mention that kind of luggage.
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INSURANCE and GUARANTEES
- We are a fully lincensed Portugal Airport transfer company - RNAVT/2934
- Our company is fully insured, having all the insurances requested by the Portuguese law .
- The transfer passanger and their luggage are fully insured.
-We are not responsible for delays before or during the transfer caused by external reasons(ex: weather conditions and traffic).
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COMPLAINTS
- Complaints are only processed if they are written in the complaint report ( present in all vehicles) and given to the driver.
-We are not responsible for delays before or during the transfer caused by external reasons (weather conditions and traffic).
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OTHER
- We reserve ourselves the rigth to refuse to carry any person who is trough to be under the influence of alcohol or drugs and/or whose behaviour is considered wrong by the driver.
- Smoking and alcoholic drinks are not permitted in our vehicles.
-Portuguese law will govern these conditions in all respects.
Absolutely excellent service ! The pick-up, with lots of bags, golf clubs etc. was in a designated place as we were staying on the Marina with no vehicle access, the vehicle
2nd time to use Gentlebee. Efficient, friendly and reliable. Highly recommend for a smooth start and finish to your holiday.
"Many thanks for the five star service , i will recommend your company to all my friends"